Privacy Policy
Privacy Policy
Last updated: Today
This Privacy Policy explains how Maison Bennett collects, uses, shares, stores, and protects personal information when you visit, interact with, or make a purchase through maison-bennett.com.
By using our website, you acknowledge that your personal information may be handled as described in this Privacy Policy and in accordance with applicable privacy laws.
Information We Collect
When you browse our website, contact us, create an account, subscribe to marketing communications, or place an order, we may collect personal information such as:
- Your name
- Email address
- Telephone number
- Billing address
- Shipping address
- Order and purchase information
- Payment confirmation and transaction details
- Device and browser information
- IP address
- Website activity, including pages viewed and products added to your cart
- Communications you send to our customer service team
We collect information that is reasonably necessary to operate Maison Bennett, process and deliver orders, provide customer support, maintain our website, and improve the customer experience.
How We Use Your Information
We may use your personal information to:
- Process, fulfil, and manage your orders
- Provide order confirmations, tracking information, and shipping updates
- Communicate with you regarding your purchases
- Respond to questions and customer service enquiries
- Handle returns, exchanges, cancellations, and refunds
- Operate and improve our website and services
- Personalise and improve your shopping experience
- Detect, investigate, and prevent fraud or security incidents
- Send promotional or marketing communications where you have consented or where otherwise permitted by law
- Maintain appropriate business and transaction records
- Meet applicable legal, regulatory, accounting, and tax requirements
Shopify
Our online store is hosted using Shopify, which provides the e-commerce infrastructure that enables us to offer and sell products through our website.
Personal information may therefore be processed or stored through Shopify's systems, databases, applications, and related services.
Shopify processes personal information in accordance with its own applicable privacy practices and contractual obligations.
Payments
Payments made through Maison Bennett are processed using secure third-party payment services available at checkout.
We do not directly store your complete credit or debit card information.
Depending on the payment option you select, your transaction may involve payment providers, card networks, digital wallets, or services such as Apple Pay, Google Pay, Shop Pay, or other payment methods displayed during checkout.
These providers may process your information according to their own privacy and security practices.
Sharing Personal Information
We may provide personal information to trusted third parties where reasonably necessary to operate our store and provide our services.
These third parties may include:
- Our e-commerce platform
- Payment processors and financial service providers
- Shipping and delivery companies
- Suppliers and fulfilment partners
- Customer support service providers
- Email and marketing platforms
- Analytics and website performance providers
- Fraud prevention and security providers
- Professional advisers or authorities where required by law
We aim to disclose only the information reasonably necessary for the relevant provider to perform its services or to meet applicable legal requirements.
Direct Supplier Fulfilment
Some Maison Bennett products may be shipped directly by suppliers or fulfilment partners.
Certain suppliers may be located outside Canada, including in China or other international locations.
Where necessary to fulfil and deliver your order, relevant personal information may be provided to these partners. This may include your:
- Name
- Delivery address
- Order information
- Contact details where required for delivery
This information is shared for purposes such as processing, fulfilling, and delivering your purchase.
International Processing of Information
Because we use third-party service providers and international fulfilment partners, personal information may sometimes be processed, stored, or accessed outside your province or outside Canada.
Where this occurs, information may be subject to the laws of the jurisdiction in which it is processed. We take reasonable steps appropriate to the circumstances when selecting service providers that handle personal information.
Marketing Communications
If you subscribe to our mailing list or otherwise consent to receive marketing communications, Maison Bennett may send you information about:
- New products and collections
- Special offers
- Promotions and sales
- Store updates and news
You can unsubscribe from marketing emails at any time by selecting the unsubscribe option included in our emails.
You may also contact us at:
Unsubscribing from promotional emails does not prevent us from sending necessary transactional communications relating to orders or customer service requests.
Cookies and Similar Technologies
Our website may use cookies, pixels, and similar technologies to operate the website, remember preferences, support checkout functionality, understand website usage, measure performance, and improve the shopping experience.
Certain cookies are necessary for essential website functions.
Depending on applicable requirements and the technologies used, you may be able to manage certain cookies through your browser settings or consent controls available on our website.
Disabling certain cookies may affect the functionality of some parts of the website.
Data Security
We take reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, misuse, or loss.
We also work with established platforms and service providers that maintain their own security measures.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information for only as long as reasonably necessary for the purposes for which it was collected, including to:
- Process and maintain order records
- Provide customer service
- Fulfil contractual obligations
- Resolve disputes
- Prevent fraud
- Meet legal, accounting, and tax requirements
Retention periods may vary depending on the type of information and applicable legal obligations.
Your Privacy Rights
Depending on where you live and the privacy laws applicable to you, you may have certain rights regarding your personal information.
These may include the right to request access to or correction of personal information we hold about you and, where applicable, request deletion or withdrawal of consent.
To submit a privacy-related request, please contact:
We may need to verify your identity before completing certain requests.
Third-Party Websites
Our website may contain links to websites or services operated by third parties.
Maison Bennett does not control these independent websites and is not responsible for their privacy practices, security measures, or content.
We recommend reviewing the privacy policy of any third-party website you choose to visit.
Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes to our practices, services, technologies, or applicable requirements.
Any updated version will be published on this page, together with an updated revision date where appropriate.
Contact Us
If you have questions about this Privacy Policy, how we handle personal information, or would like to make a privacy request, please contact us:
Maison Bennett
Email: info@maison-bennett.com
Website: maison-bennett.com