Refund Policy
Last updated: Today
At Maison Bennett, we want you to shop with confidence and be satisfied with your experience.
This Returns and Refund Policy explains our return process, refund conditions, and 30-day money-back guarantee.
This policy applies to purchases made through maison-bennett.com.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee.
If you are not satisfied with your purchase or believe there is an issue with your order, please contact us within 30 days of receiving your order.
To request a return, contact us at:
Please provide the following information:
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Your full name
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Your order number
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The email address associated with your order
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Your reason for requesting a return
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Clear photographs if the product is damaged, defective, or incorrect
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Any additional information that may help us understand and resolve the issue
Our customer service team will review your request and provide you with the appropriate next steps.
Return Authorisation
Please contact us before returning any products.
All returns must first be authorised by Maison Bennett via email.
Once your return has been approved, we will provide you with the necessary return instructions and the correct return address.
Depending on the product and fulfilment location, your return may need to be sent directly to one of our suppliers. Some of our suppliers and return facilities may be located outside Canada, including in China.
Please do not return an item to an address other than the one provided by our customer service team, as this may prevent us from properly processing your return.
Return Shipping Costs
For returns due to a change of mind, incorrect size selection, or an item simply no longer being wanted, the customer is responsible for the cost of return shipping, subject to any rights provided by applicable law.
If the authorised return address is located with one of our suppliers in China or another international location, the customer will be responsible for arranging and paying for shipping to the provided return address.
We strongly recommend using a tracked shipping service when returning your order.
A return cannot be considered received until the parcel has arrived at and been confirmed by the designated supplier or return facility.
Return Tracking
Valid tracking information may be required for approved returns.
Where the return requires the product to be sent back, refunds will generally be processed after the returned item has been received and inspected at the designated return location.
If a return shipment is lost during transit and delivery cannot be verified, we may be unable to process the requested refund, subject to applicable consumer law.
Customers should therefore retain their return shipping receipt and tracking information until their return has been fully processed.
Condition of Returned Products
To qualify for a standard return, products should generally be:
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Unworn
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Unwashed
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Unused
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In their original condition
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Returned with original tags and packaging where reasonably possible
Products showing signs of wear, washing, use, alteration, stains, perfume, makeup, customer-caused damage, or other deterioration may not qualify for a standard change-of-mind return.
Products That May Not Be Eligible for Return
Certain products may be excluded from change-of-mind returns where permitted by applicable law. These may include:
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Gift cards
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Products clearly marked as final sale
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Certain personal-care or hygiene-sensitive products
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Products that have already been worn, washed, altered, or used
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Products returned without prior authorisation
These exclusions do not override any mandatory rights or remedies available to consumers under applicable Canadian law.
Damaged, Defective, or Incorrect Products
If you receive an item that is damaged, defective, or different from what you ordered, please contact Maison Bennett as soon as reasonably possible at:
Please include your order number, a clear explanation of the issue, and photographs showing the product, defect or damage, and packaging where relevant.
We will review your request and work with you to determine an appropriate solution in accordance with the circumstances and applicable consumer protection requirements.
Consumer Rights in Canada
Nothing in this Returns and Refund Policy is intended to exclude, restrict, or replace any mandatory consumer rights or legal remedies available to you under applicable Canadian federal or provincial consumer protection laws.
Where a product fails to satisfy an applicable legal requirement or consumer protection obligation, you may have rights or remedies beyond those described in our voluntary return policy.
Refund Processing
Once an eligible return has been received, inspected, and approved, we will notify you by email.
Approved refunds will generally be issued to the original payment method used to make the purchase.
After we issue a refund, additional processing time may be required by your bank, credit card issuer, or payment provider before the funds appear in your account.
Exchanges
Depending on the circumstances and product availability, Maison Bennett may be able to offer an exchange or another appropriate solution.
To request an exchange, please contact:
Our team will review your request and inform you of the available options.
Order Cancellations
If you would like to cancel an order, please contact us as quickly as possible at:
If your order has not yet entered processing or been dispatched, we will make reasonable efforts to cancel it.
Once an order has entered fulfilment or has already been shipped, cancellation may no longer be possible. In that situation, the applicable return procedure may need to be followed after delivery.
Contact Us
For questions regarding returns, refunds, exchanges, or order cancellations, please contact:
Maison Bennett
Email: info@maison-bennett.com
Website: maison-bennett.com