Shipping Policy
Last updated: Today
At Maison Bennett, we aim to make the delivery of your order as smooth, transparent, and efficient as possible.
This Shipping Policy explains how orders placed through maison-bennett.com are processed, dispatched, and delivered.
Order Processing Time
Once your order has been successfully placed, please allow approximately 1 to 3 business days for processing.
During this period, we verify your order details, confirm the shipping information, coordinate fulfilment, and prepare your order for dispatch.
Business days are Monday through Friday, excluding applicable public holidays.
Estimated Shipping Time
Once your order has been processed and dispatched, delivery typically takes approximately 3 to 7 business days.
These delivery times are estimates rather than guarantees. Actual delivery times may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, high-volume shopping periods, public holidays, weather conditions, or incorrect delivery information.
Direct Supplier Shipping
Some products purchased from Maison Bennett may be dispatched directly from our trusted suppliers or fulfilment partners.
Direct fulfilment allows an order to travel from the supplier to the customer without first being shipped to an additional Maison Bennett location.
As a result, certain orders may originate from locations outside Canada, including China.
This fulfilment model helps us reduce unnecessary handling and allows orders to begin their journey to customers as efficiently as possible.
Shipping Carriers
We offer free shipping across Canada.
The carrier used for your order may vary depending on the product, fulfilment location, destination, and available shipping service.
Orders may be transported by international logistics partners and transferred to a local Canadian carrier for final delivery.
Where tracking is available, you will receive tracking information after your order has been dispatched. Please allow some time for tracking information to become active after receiving your shipping confirmation.
Shipping Costs
We currently offer free shipping on orders delivered within Canada, unless a different shipping charge is clearly displayed during checkout.
Any applicable shipping costs will be shown before you complete your purchase.
Incorrect Shipping Information
Please carefully review your name, delivery address, postal code, and other shipping information before submitting your order.
If you discover an error after placing an order, contact us as soon as possible at:
We will make reasonable efforts to update your information before fulfilment. However, once an order has been processed or dispatched, changing the delivery address may no longer be possible.
Maison Bennett cannot guarantee successful delivery when incorrect or incomplete shipping information has been provided by the customer.
Delayed Orders
Occasionally, a delivery may take longer than the estimated timeframe.
If your order has not arrived within the expected delivery period, please contact us at:
Please provide your full name, order number, and the email address used to place your order so that we can investigate the shipment and assist you with the next steps.
Lost or Missing Parcels
If your tracking information indicates that your parcel has been delivered but you cannot locate it, we recommend first checking:
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Around your property and usual safe delivery locations
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With other members of your household
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With neighbours who may have accepted the parcel
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With the applicable local postal service or delivery carrier
If you are still unable to locate the shipment, please contact us at:
We will review the available tracking information and assist you where reasonably possible.
Multiple Shipments
In some circumstances, products from the same order may be fulfilled from different locations.
This means your order may arrive in more than one package, and the packages may be delivered on different days.
Where applicable, separate tracking information may be provided for individual shipments.
International Fulfilment and Customs
Although orders are delivered to customers in Canada, certain products may be fulfilled from international locations.
International shipments may occasionally be subject to customs processing, which can affect the estimated delivery timeframe.
Any applicable duties, taxes, or import-related charges will be handled according to the information provided at checkout and applicable Canadian requirements.
Questions About Shipping
If you have any questions regarding your order, delivery, or tracking information, please contact us:
Maison Bennett
Email: info@maison-bennett.com
Website: maison-bennett.com